Good Resolution After Initial Poor Communication – Hope They’ve Learned

After posting my initial review on HelloPeter regarding delays and lack of communication, the CEO, Anees, reached out personally and apologized profusely for the mishap. I explained that while I understand that delays can happen, it’s crucial for clients to be kept informed and not ignored.

The delivery arrived as promised on Monday, a few days late. One of the items was damaged, but a quick chat with Anees arranged an exchange along with free delivery for a few other items I had ordered. This process was absolutely seamless, and all items were delivered in less than 3 days.

This makes me wonder: do customers only receive prompt, attentive service when a bad review is posted, or was the CEO simply unaware? Either way, I sincerely hope One Deal A Day has learned from this and will maintain better communication with all clients. They offer great discounts, and it would be a shame to miss out due to poor customer service.