Frustrated customer

I bought 2 X i12 wireless earpods on the 12.12.2019. Payment was done and I received an email from them stating their turnaround takes usually 10 days. I send them a follow up email that I do understand and especially the feative season that approached they will be closed and opened on the 06.01.2020. I send numerous follow up emails after they opened but no luck. This morning I made contact their courier (Churchill International Express) they put me on hold and disconnected my call. Im so frustrated with them because its more then a month that Im waiting on my order and they are so unprofessional dealing with their clients. My order is still "awaiting tracking no" since December. My details are, Ashley Hendricks Order no - 170231 ***