Formal Complaint – Refund Request Ignored and Order Dispatched Without Resolution

I am extremely disappointed with the way One Deal a Day has handled my refund request and the lack of professional communication I have received.

I placed my order on 14 August 2026 and requested a refund on the same day. Since then, I have been trying to get a clear response regarding my refund.

I have communicated with the company via WhatsApp, but the responses have been extremely vague. I was told that my query had been redirected to the Finance Manager and that they were “working on my query to resolution.” However, despite repeatedly asking for a clear refund timeframe and information regarding their refund policy, I was never given a specific answer.

Yesterday, I sent a clear and reasonable message asking them to confirm:

* that my refund request had been received; * the refund processing timeframe; * when I could expect the money to reflect in my account; and * their refund policy.

Instead of receiving an actual response, I was simply sent an emoji. No explanation, timeframe or resolution was provided.

I also sent an email regarding the matter and have not received a response.

What makes this even more concerning is that today, 21 August, I received an email stating that my order has been dispatched, despite the fact that I requested a refund on the day I placed the order and have been trying to resolve this with them since then.

This raises serious concerns about their internal communication and the way they handle customer refund requests. I should not have to repeatedly chase a company for basic information about my own money, nor should a refund request be ignored while the order is subsequently dispatched without addressing the request.

I am not asking for anything unreasonable. I simply want a clear explanation of what has happened, confirmation of whether my refund request was actually processed, and a definite timeframe for receiving my money back.

I hope One Deal a Day will use this complaint to properly investigate what happened and provide a meaningful response rather than another vague message.

I would strongly encourage the company to improve its communication and refund processes, as the current experience has been extremely frustrating and unprofessional.