Extremely pad service

I purchased goods on the 27/11/2019 and did not receive proof of payment ,no tracking number,no indication as to when the goods will be delivered.I send an e-mail on the 05/12/2019 asking when my goods will be delivered and they re**** the 06/12/2019 within 10 working days and send in the same reply that I need to send proof of payment yet the payment transaction was completed the same time as the goods was checked out. On the 16/12/2019 i send another e-mail to get an update on delivery and received a response that the on the 17/12/2019 that it will be delivered within 6 working days with a tracking number.To date this is 23 after the purchase was made. I didnt wanted to give them a rating but the system does not allow you to write the review if you have not added the rating