Hellopeter
Share Your Experience
PS
Paul S

1 reviews | Active since Jun 2019

16 Sept 2020, 12:29

Disgusting service: Ignoring Emails & Poor quality control

I purchased a Storage Organiser set and found that some parts do not fit, resulting in the inability to utilise the organiser. This typically results from poor packing and picking prior to sending the product to the customer. However, upon sending an email to request a correction of the error, I simply received no response, even upon follow up. So mass sales and high profits are all that matters to One Deal a Day. No commitment to the standard of service and customer satisfaction. How DISGUSTING. I will certainly no longer have any dealings with this disgusting company and highly recommend that you heed the advice to consider what if your product has an error that renders it not to work and you write to the company with no response?

0
Replies (1)
PS
Paul S's update29 Sept 2020, 16:42
Reviewer Update
In response to this complaint, I was contacted by Mimi and the matter was amicably resolved in that the incorrect set was collected and replaced with the correct set, which proved to be of good quality. The company redeemed itself and does, in retrospect, earn a compliment for proving that it does care about their customers. Mimi was very helpful and willing to apologise on behalf of the company. However, the person/s who oversee email received and responses thereto will have to improve their service delivery by a mile. I am satisfied with the outcome and thank HelloPeter for their great service!