Disgusting after sale service

If I could give no stars I would.I received my order no 117534 on 26 July and noticed that the one item was incomplete and the other item was damaged.I immediately reported the issue, and included all required information as per automated whatsapp reply. Today is the 3rd week that I have not received any feedback.Emails does not get answered, whatsapps to the one I made the order with was answered with empty promises and recently no reply either. If I could give advice please stay away.Their service are terrible and their products worse.