😔Disappointed with bad service😞

Don't deserve the 1 star that I was forced to give. I have bought many times from them and never had a problem, BUT my daughter bought me a watch for Christmas and on opening the watch 1 of the buttons was broken. The watch was returned in January and after my daughter contacted them many times via WhatsApp and a replacement watch was never sent, she even asked for a manager to call her, which they never did. Eventually a new watch arrived and as I live outside of Cape Town I recently opened the watch only to discover that it does not charge. Very disappointed with this as now my daughter feels that she does not want to contact them after all the hassles that she went through by virtually having to beg for a replacement watch.