disappointed after receiving broken products and no contact thereafter

I ordered 4 humidifiers of which once tested 2 were broken and not working at all and after trying the third one out the following day, this also did not work. I have tried contacting them and all I get is messenger messages and nothing is happening- just the same questions which has been automated click 1 of the 4 answers, but no communication from a person from the company at all --It would be nice if they could communicate person to person and resolve the issues. I have ordered lots from them in the past and dont think I will order from them again ever!!!