Complaint about Product and Customer Service - Order from One DEAL A Day

Good day I am writing to express my dissatisfaction with a recent purchase from One DEAL A Day. I bought an Air Fryer, which, upon receipt, did not meet my expectations based on the product description and images. Although it was advertised as an 8L capacity, it appears significantly smaller. Additionally, the top cover is loose, there are exposed electrical wires, and the on/off button does not function properly, requiring me to switch it off at the power source.

I contacted One DEAL A Day through both email and WhatsApp to inquire about returning the product and receiving a refund. Unfortunately, I have not received any meaningful response. Each time, on WhatsApp I am told my inquiry will be forwarded to the admin team, but I have not received any further information or guidance on how to proceed with the return and refund. I do not get any response from them via email.

One DEAL a Day's Customer support is shocking! I am disappointed with the quality of the product and the lack of customer support. I would appreciate the assistance of the One Deal a Day TEAM in resolving this issue promptly by providing clear instructions on how to return the defective product and obtain a refund.