BAD SERVICE, NO TRACKING NUMBER SINCE THE 4TH OF FEBRUARY 2020.

I have ordered a anti-theft bag on the 4th of February 2020. Up to date I am still waiting for a tracking number for my parcel. Last week I have mailed them and request what is the problem, this morning I have send another mail requesting to cancel my order with immediate effect. They don't reply on emails nothing. What can the problem be. I need that bag for my kid for school. I bought another one from another online site. Please refund me ASAP!!!!

Regards