EB
Elizabeth B
1 reviews | Active since Sept 2020
09 Nov 2020, 19:01
Bad quality products and even worse customer care
i'm with Mahmood on this> STAY AWAY! the deals are great for cheap and tacky and inferior products and the service goes above and beyond non existent. i wish i had dealt with Mimi as it seems like she is the only person who seems to care. The response i got from customer service was and i am cutting and pasting " hi please note that I am just in customer support I apologize for any inconvience cause it is not intentional I did pass this on technical. Quality is key however we can not measure a persons utility and expectations as this based on the individual. I can say this I do apologize for any inconvience caused once again". the worrying factor is that they cannot measure a persons expectations. so im thinking the people who buy this junk ( and yes i fell for it too!) have no expectations for a product that works, irrespective of the quality. its kind of like saying all people that buy from "One deal a day" expect the product to not work. I have been waiting since Friday for a response on 2 LCD screens that cant be cleared and one with a pen that has no tip to write with> Im guessing the staff have an enormous backlog of unhappy people to deal with, because of lousy quality, which makes the lack of response understandable albeit unaccecptable. unsubscribed! I DONT CARE WHAT DEALS THEY HAVE GOING ON. Goedkoop is duurkoop as they say
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Replies (1)EB
I was asked to copy and paste this chat so that Anees could become famous. so here we go...
"Hi please note that i am uttlerly dissappointed at your hello peter remark because I tried my level best to get some to talk to you after hours and this is the problem with customers because you asked on friday for assitancre today is monday unfotuantely we do have other customers that we also need to assit and help and your query was in the que. Now I have always been helping you almost instantly on whatsapp all the time rep**** to message timously and pushed for delivery. Problem with consumers is that they will always look for ways to complain. So i gave the best service to you the best that I could do but i dont see you publishing that all over social media! No nothing of that sort because that will never happen and that is the hash reality. Well i hope you copy and paste this messge as well and I get famous to make it my priorty to change the way people like yourself tarnish Small Medium Enterprises in South Africa that are already suffering from this economy. You were going to be assited i was not running away from anything. I hope that you will find your bettwr producta elsewear and where people will try to assit you after hours!!! I am done trying to do my best and get this remorse from people like you that go ranting on social media. Be as it may. Good bye!
CEO ONE DEAL A DAY
Anees Mohamed
PS you spent R100 hope you were not expecting a rolls royce.
"I will also cut and paste the next comment that was sent to me as i really feel people need to see what they are dealing with here."
i am going to be reported to some one for complaining.. Oh dear..... I am being reported!
I will also be publishing my views on your behaviour on curelcustomer.co.za and make it known to other online stores what you have done and your impatience towards this matter. This way small business will be skeptical in offering your there deals thank you...."
All i am saying is if you are in customer care, if you dont have an answer for an angry client, irrespective of if they are buying a cheap product|( and not a Rolls Royce as pointed out to me), all one has to do is tell the client that the delay is either because of the backlog, or its the weekend or whatever, so that the client does not feel as though they have been forgotten. i have had dealing with other people on red chilli and i was told i could complain on Hello Peter, however, i chose not to as it was not the customer service consultants fault that the product didnt work. The one thing a customer service consultant should NOT do is take it to the next level when they don't like a review made on their shoddy service. ( this was a problem with the product and not the consultant- it was taken a step further by their unnecessary comment about my expectations- it should never become a personal issue . I doubt that's a script the company set up as a reply)
Immediately after the complaint was lodged i had a call and then a message from Sadiq and the problem i had was solved immediately and amicably. i then got a second msg re rectifying the next problem. That's all i ask. Considering the attitude of the customer care staff member, it would be good if the company had a review platform on their site with all their items. This would certainly solve the issue of people who have no idea how customer service works as customers would review their products and then make their decision.
If giving the best service that you can, means me chasing you up Anees, then im sorry, you dont know what service is.
Elizabeth B's updateReviewer Update
10 Nov 2020, 05:49I was asked to copy and paste this chat so that Anees could become famous. so here we go...
"Hi please note that i am uttlerly dissappointed at your hello peter remark because I tried my level best to get some to talk to you after hours and this is the problem with customers because you asked on friday for assitancre today is monday unfotuantely we do have other customers that we also need to assit and help and your query was in the que. Now I have always been helping you almost instantly on whatsapp all the time rep**** to message timously and pushed for delivery. Problem with consumers is that they will always look for ways to complain. So i gave the best service to you the best that I could do but i dont see you publishing that all over social media! No nothing of that sort because that will never happen and that is the hash reality. Well i hope you copy and paste this messge as well and I get famous to make it my priorty to change the way people like yourself tarnish Small Medium Enterprises in South Africa that are already suffering from this economy. You were going to be assited i was not running away from anything. I hope that you will find your bettwr producta elsewear and where people will try to assit you after hours!!! I am done trying to do my best and get this remorse from people like you that go ranting on social media. Be as it may. Good bye!
CEO ONE DEAL A DAY
Anees Mohamed
PS you spent R100 hope you were not expecting a rolls royce.
"I will also cut and paste the next comment that was sent to me as i really feel people need to see what they are dealing with here."
i am going to be reported to some one for complaining.. Oh dear..... I am being reported!
I will also be publishing my views on your behaviour on curelcustomer.co.za and make it known to other online stores what you have done and your impatience towards this matter. This way small business will be skeptical in offering your there deals thank you...."
All i am saying is if you are in customer care, if you dont have an answer for an angry client, irrespective of if they are buying a cheap product|( and not a Rolls Royce as pointed out to me), all one has to do is tell the client that the delay is either because of the backlog, or its the weekend or whatever, so that the client does not feel as though they have been forgotten. i have had dealing with other people on red chilli and i was told i could complain on Hello Peter, however, i chose not to as it was not the customer service consultants fault that the product didnt work. The one thing a customer service consultant should NOT do is take it to the next level when they don't like a review made on their shoddy service. ( this was a problem with the product and not the consultant- it was taken a step further by their unnecessary comment about my expectations- it should never become a personal issue . I doubt that's a script the company set up as a reply)
Immediately after the complaint was lodged i had a call and then a message from Sadiq and the problem i had was solved immediately and amicably. i then got a second msg re rectifying the next problem. That's all i ask. Considering the attitude of the customer care staff member, it would be good if the company had a review platform on their site with all their items. This would certainly solve the issue of people who have no idea how customer service works as customers would review their products and then make their decision.
If giving the best service that you can, means me chasing you up Anees, then im sorry, you dont know what service is.
EB
Elizabeth B's update10 Nov 2020, 05:49
Reviewer Update
I was asked to copy and paste this chat so that Anees could become famous. so here we go...
"Hi please note that i am uttlerly dissappointed at your hello peter remark because I tried my level best to get some to talk to you after hours and this is the problem with customers because you asked on friday for assitancre today is monday unfotuantely we do have other customers that we also need to assit and help and your query was in the que. Now I have always been helping you almost instantly on whatsapp all the time rep**** to message timously and pushed for delivery. Problem with consumers is that they will always look for ways to complain. So i gave the best service to you the best that I could do but i dont see you publishing that all over social media! No nothing of that sort because that will never happen and that is the hash reality. Well i hope you copy and paste this messge as well and I get famous to make it my priorty to change the way people like yourself tarnish Small Medium Enterprises in South Africa that are already suffering from this economy. You were going to be assited i was not running away from anything. I hope that you will find your bettwr producta elsewear and where people will try to assit you after hours!!! I am done trying to do my best and get this remorse from people like you that go ranting on social media. Be as it may. Good bye!
CEO ONE DEAL A DAY
Anees Mohamed
PS you spent R100 hope you were not expecting a rolls royce.
"I will also cut and paste the next comment that was sent to me as i really feel people need to see what they are dealing with here."
i am going to be reported to some one for complaining.. Oh dear..... I am being reported!
I will also be publishing my views on your behaviour on curelcustomer.co.za and make it known to other online stores what you have done and your impatience towards this matter. This way small business will be skeptical in offering your there deals thank you...."
All i am saying is if you are in customer care, if you dont have an answer for an angry client, irrespective of if they are buying a cheap product|( and not a Rolls Royce as pointed out to me), all one has to do is tell the client that the delay is either because of the backlog, or its the weekend or whatever, so that the client does not feel as though they have been forgotten. i have had dealing with other people on red chilli and i was told i could complain on Hello Peter, however, i chose not to as it was not the customer service consultants fault that the product didnt work. The one thing a customer service consultant should NOT do is take it to the next level when they don't like a review made on their shoddy service. ( this was a problem with the product and not the consultant- it was taken a step further by their unnecessary comment about my expectations- it should never become a personal issue . I doubt that's a script the company set up as a reply)
Immediately after the complaint was lodged i had a call and then a message from Sadiq and the problem i had was solved immediately and amicably. i then got a second msg re rectifying the next problem. That's all i ask. Considering the attitude of the customer care staff member, it would be good if the company had a review platform on their site with all their items. This would certainly solve the issue of people who have no idea how customer service works as customers would review their products and then make their decision.
If giving the best service that you can, means me chasing you up Anees, then im sorry, you dont know what service is.