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Theresa C
1 reviews | Active since Aug 2011
16 Sept 2022, 08:39
BAD CUSTOMER SERVICE / REFUNDS
I bought a WiFi Backup and Portable Power Supply UPS in March 2022. This product is faulty as it is not charging. I emailed One Deal A Day twice now already with no response. I would like them to refund or replace this item. It is not acceptable for a product to work for only 6 months. There is no telephone contact number on their website and they clearly ignore their emails.
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Theresa C's updateReviewer Update
26 Sept 2022, 09:32After I wrote a review on Hellopeter, I was contacted by OneDealADay within 5 hours. Why did I had to report them first before I got them to call me? They should really consider putting a telephone number on their website for customers to call them as they do not reply to emails. I had to send back my faulty item, on my own cost, for their technicians to to inspect it. I send it back on Monday 19 September and received my replacement on Thursday 22 September. Thank goodness I had no issues with them replacing the item. Lets see if this replacement will last longer than 6 months.
TC
Theresa C's update26 Sept 2022, 09:32
Reviewer Update
After I wrote a review on Hellopeter, I was contacted by OneDealADay within 5 hours. Why did I had to report them first before I got them to call me? They should really consider putting a telephone number on their website for customers to call them as they do not reply to emails. I had to send back my faulty item, on my own cost, for their technicians to to inspect it. I send it back on Monday 19 September and received my replacement on Thursday 22 September. Thank goodness I had no issues with them replacing the item. Lets see if this replacement will last longer than 6 months.