Bad Customer Service

I received a defect product and immediately inform One Deal A Day hereof. I sent and email (and included a photo of the broken product) and even communicated with them on FaceBook. Although, I received a message response from FaceBook, the feedback always relates to the matter being passed on to either the Admin Department or Management Team. I received the product 19 October 2020 and have been conducting regular follow ups and still no one has attended to this matter. To date the problem remains unresolved.