Bad aftersale service

When I bought my first deal, they delivered within the tine frame, theb I bought a package on the 13th of September and still have not received it. It was mistaken with another deal and eventually I was asked if they can replace the deal with something similar. I follow up every every day however no response, only when you go to their website to purchase something else, then only do they respond because they want your next purchase. Everytime they come back, they keep on saying they will follow up and get back to you. I, very very bad experience.