Insurance dont whant to help

I SUBMITTED A THEFT CLAIM WITH AFFINITY UNDERWRITERS ON THE 16/02/2015. THEY BROKE IN TO MY HOUSE AND STOLE MY GOODS. I AM STRUGGELING MORE THAN 2 WEEKS NOW. I GAVE THEM THE LIST OF ****** GOODS THAT I GAVE THE POLICE AS WELL. THE DAMAGE WAS ABOUT R30000. THEY SENT AN ASESSOR OUT TO MY HOUSE TO COME AND ASSES. NOW MORE THEN 2 WEEKS LATER THEY JUST WHANT TO PAY OUT NOT EVEN A THIRD OF THE CLAIM. THEY SAY THEY ONLY PAY FOR THE SPECIFIED GOODS. I AM NOT UNDER OR OVER INSURED. THIS IS VERY BAD PRACTICE. I DONT KNOW WHY I HAVE TO PAY MY INSURANCE IF THEY ONLY PAY OUT THE SPECIFIED GOODS.