Extremely Unhappy Client Miss N.Beffels been with OneCall Insurance Brokers for 8years first time claiming HOME CONTENTS during this time.

One Call Insurance Brokers has been my broker since 12/06/2012 until 1 December 2020....(looking for new brokers now) and I was very happy with them until now December 2020. Yes I know Covid-19 changed a lot of things but it's not suppose to change the quality of your service from excellent to VERY BAD.

Here is my reason why I say VERY BAD. . . try to get hold of my broker called Brian who was the the only contact according to everyone I spoke to for 3days in a row . . . . They (everyone at OneCALL Insurance call centre) said BRIAN is the only person who can assist you because you are with AUTO & GENERAL INSURANCE miss....

On that 3rd I spoke to Thabang(very helpful person) on 1st of December 2020 late afternoon. I insisted that he help or get someone else to do so because for x3days in a row I phoned all my airtime out trying to get hold of BRIAN and I no longer wants to talk to him because he never return any of my phone calls.

A huge thank you Thabang and Mpo for assisting me. . . to get hold of my actual insurance company AUTO & General Insurance x3days after the incident.

Today on 22 December 2020 Auto & General still waiting for second feedback after numerous phone calls (unhappy with first feedback).. . . also been with this company since 12/06/2012 and its the first time I claim for home contents in 8years time. . . Their last phone call make help me to make a decision regarding them too.

Extremely unhappy customer Miss Nicolette Sera Beffels Policy ***