Bad service

I have received such a bad experience from one call. On the 9th of march 2020 o lodged a claim as my car was in an accident and it is insured by them. From then on i angeged with Brian Cox whi then assisted with registering my claim by requesting all the documents they needed. He has been very helpful and understanding throughout. My issue then lies with the assessor, they have been playing this back and forth game with me. Requesting things that i have already submitted. All this time I'm the one that must chase after them for feedback. They have given me a lot of stress by me trying to find an outcome from them. The claim is now over a month old and still have not been resolved. They are failing to their job by asking for a police report where i have provided a case number and advise that the SAPS informed me that my insurance must be in contact with tgem and they will provide all the details regarding the claim. My insurance us somehow failing to do that which is now prolonging my claim. I'm frustrated here worrying about my claim while still having to pay the monthly premiums yet I'm not well tajen care of as a client. One call insurance please provide me with the latest feedback on my claim by me not to have to run around after you all the time. I am not happy at all with the service I've received so far. This is not how you should be treating your customers, the service provided is not proper at all. Please give me feedback ASAP.