Lack of service delivery or customer care

Initially such friendly service to sign me up, but when they actually had to produce results, they did nothing and were full of excuses. The consultant that worked on my policy, Janrich Venter, has been extremely rude and unhelpful, even after 10 years of being their client. I have been struggling for the past two months to end my Sanlam policy, with no help from him or the company whatsoever. I would definitely not recommend them to anyone.