Terrible service - Samsung brand being damaged

<p> </p> <p>My dishwasher starteg giving problems a week ago. I was advised by Samsung to contact Onald's as the approved Samsung service centre.</p> <p>Onald's insisted that I pay R420 up front for the call out which I did.<br />Their technician came to look at our dishwasher on the morning of the 07th of March. According to our domestic worker and video footage, he spent 5 minutes 'looking' at the machine and left.</p> <p>I called Onalds on the afternoon of Tuesday the 07th of March to inquire as to the status of the repair. I was informed that they did not know what the status was but would find out on Wednesday morning the 08th of March and let me know.</p> <p>On Wednesday the 08th of March I called Onalds again as they did not contact me as promised to inquire as to the status of the repairs. I was told that they 'think' I need a part but they will call me back to confirm.</p> <p>On the afternoon of the 08th of March I called Onalds again as they did not contact me as promised to find out what was happening. I was again told that they 'think' I need a part and they will call me back.</p> <p>On the afternoon of the 09th of March I called Onalds again as they did not contact me as promised to find out what was happening. I was again told that they 'think' I need a part and they will call me back.</p> <p>At this point I contacted Samsung again to get details of a new repair centre centre to continue with the repairs. I guess I will have to write off the R420 or do my best to claim it back.</p> <p>Judging from all the other complaints on hellopeter I am shocked and surprised that Samsung still makes use of Onald's as a preferred service centre. Guess they dont really care that much about their brand...</p>