GW
Gary W

1 reviews | Active since May 2017

19 May 2017, 14:04

Zero Customer Service

<p>We accepted a deal in Nov/Dec 2016 with their dstv explora and HD along with installation of dish and LNB. To date they have been billing me but todate we have not had the items installed. When we call the company based in Durban we spoke mainly with a lady by the name of Christina who had absolutely no idea of what customer service was. You can stand on your head and whistle dixy through your ... and still nothing. They advise you that a company in your area will install for you! I phoned a company they recommended and that company advised they are owed too much money and refused to accept the order until all their outstanding payments had been received. However i caught Chrisyina blatantly lying to me because her excuse as to why the company had not contacted me was because they had so many On Air installations to do!! Today i phoned to to cancel my order and they were more than happy to have a person from that department contact me!! They are not interested in trying....simply they are not interested. They give DSTV a bad name as they are promoting their products.</p>

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Replies (1)
OnAir TV
OnAir TV's reply13 Feb 2019, 09:05
Official
 Good Day 
 
 Thank you for your enquiry.
 Please contact OnAir TV if your query has not yet been Resolved 
 
 OnAir TV  - ***
 
 Kind Regards