Wrongly debiting my account and still waiting for a refund

I would like to express my extreme frustration for On Air TV. I took a decor with them more than 3 years ago. Last year I called to cancel as the 2 year contract was done. I was told i don't have to cancel as it will be done automatically. My contact ending last year March and I am still debited. I called so many times to the call centre to cancel and for a refund and every time I get the same nonsense. I am told i will be refunded and the debit order cancelled as still nothing is happening. I sent an email to *** on the 03/03/2024 and Ntokozo Thusi told me it would take a month to refund and the debit order was cancelled. On the 20/03/2024 I was debited again. clearly the debit order was not cancelled. every time i enquire about the refund she sends me the same response. "Kindly note that there is 30 working days turnaround period for the debit to be removed from our billing cycle and for your refund to be processed. " It is no more than a month and I am still not refunded. I received an blank email from Sandile Mpofana also from Onair. I don't know what to do anymore. I ask for a team leader nothing I ask for a manager nothing. What kind of company is this? I am sick of the people. I will never ever give you business and I will make sure that no one I know gives your business. This is an *********** business, with *********** people working there that cant cancel a debit order and don't know how to refund. This is my money. This business does not even deserve a one start but because i could not process without selecting something i loaded one. you deserve no star just discuss.