MK
MATSOBANE K
1 reviews | Active since Jul 2024
29 Jul 2024, 05:36
Wrongful Credit bureau Listing which affects my credit score
I took a contract with OnAir TV for Dstv Explora Ultra in October 2022 for 24 months. They have been taking R249 per month from my account to date without a fail. I have just noticed they reported on credit bureaus that I have skipped payments for April and May 2024… I have tried thousands times to contact this company without success. My bank statement proves that this company did get their monthly payment from me as per our contract. They have listed me as a non payer for those 2 months and it affected my credit score and I have never missed any payments on any of my accounts. Please help me since I’m unable to get hold of these people.
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Replies (3)0
Replies (3)
OnAir TV's replyOfficial
29 Jul 2024, 09:32Hi Matsobane
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply29 Jul 2024, 09:32
Official
Hi Matsobane
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
MK
MATSOBANE K's updateReviewer Update
05 Aug 2024, 00:14Thanks OnAir TV team for coming back to me. Unfortunately Experian SA hasn’t updated and remains stubborn about updating the profile. Even with your proof of payment my profile remains in arrears… You people need to talk with each other because I’m not doing this ups and downs. I will now need to involve legal…
MK
MATSOBANE K's update05 Aug 2024, 00:14
Reviewer Update
Thanks OnAir TV team for coming back to me. Unfortunately Experian SA hasn’t updated and remains stubborn about updating the profile. Even with your proof of payment my profile remains in arrears… You people need to talk with each other because I’m not doing this ups and downs. I will now need to involve legal…
OnAir TV's replyOfficial
05 Aug 2024, 08:25Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply05 Aug 2024, 08:25
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused.
We will be in contact soonest.
We will be in contact soonest.