Worst service provider

We were phoned by Onair TV with a bargain. Only R259/month which will include full DSTV, the media box and a SIM card with R50 every month On the 21/7/2026 we received the device and SIM, but to our suprise the DSTV was not included as promised. From day one we had issues with the device. Freezing frequently and having to manually unplugging it to resolve the freezing issue. We then reported it via WhatsApp and phone call to the customer service centre. On 27/8/2026 the device was totally dead. We phoned the customer service centre again and was promised a replacement device by Manaka as the device was still under warranty. Was promised a call back to arrange the replacement. To this day, after numerous calls to them, this issue is still not sorted. No call back from their tech team or customer service centre. Not even reply on their Facebook page. When we asked to speak to a supervisor, no supervisor was available.

This is the worst service received Will be cancelling our debit order and reporting them to the necessary departments

Do not fall for their false promises Do not accept any product from them