Worst service of all time - clueless

Absolutely ********** service. I requested to transfer my account to someone and sent all documents requested, this was about 4 months ago. To date I'm still getting calls constantly querying payment of the account.

The person who is now responsible for the account is contesting the conditions under which he was sold the 2 explorers, so a call recording was requested. 2 Agents in particular promised to resolve the issue, Raeesa and Adrian. Adrian even setup a meeting to provide the requested call recording, that meeting was never honoured. Instead he called back on a different date and verbally advised what the call recording revealed. When pressed for the actual call recording, no response was ever given. I've spoken to a Manager from Customer Services but nothing has been done. I have warned OnAir to resolve this issue as this is pathetic service and constant calls are aggravating . I am taking legal action as previously mentioned to them, their pathetic service will not cause me to be blacklisted.