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Portia M

1 reviews | Active since Apr 2016

01 Mar 2023, 09:16

Worst service ever from On Air TV

I am very frustrated with this company. I am not sure wht multi-choice is allowing them to sell us their products. I was through hell in the last 24 months, with claims of not receiving money while they did, emailing my bank statements as proof of debit order that went through. worst part they ensure that they list the alleged missed debt order to your credit history so that it ruins your credit profile. I only used their decoder for 11 months and it stopped working, when I called them, unfortunately they could not help me. I ended up buying 2nd decoder from multi choice and paid R40 while at on air I was paying R179.

Their price are ridiculous , their phones always not working.

At last I Thought I was done with them but No. Two call center agents called me offering another products, I explained to them my stress for the past 24 months and I told them to remove my name even on their data base as I DO NOT want anything to do with them.

I am very angry and shocked that I am still getting SMS's about products on my name which I never agreed on. I called them but their phones are not picked up.

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Replies (1)
OnAir TV
OnAir TV's reply01 Mar 2023, 09:26
Official
Good Dat Portia, 

Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team to investigate and contact you. 

Kind Regards, 
OnAir TV Team