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Shane D

1 reviews | Active since Oct 2017

17 Oct 2017, 06:39

Worst service ever

Avoid 'On-air Tv' like the plague - a multichoice service provider. Unsolicited phone calls, and when you do agree to a particular add on, they keep you on the phone forever and then fail to add the order not once but twice. Never call you back when you ask to speak to a senior person. Completely ***********, worst customer service.

0
Replies (5)
OnAir TV
OnAir TV's reply17 Oct 2017, 06:50
Official

Thank you for your enquiry.

Please forward us your contact details,so that we can contact and assist you further.

Kindly forward us your details on a private reply

Kind Regards

SD
Shane D's update17 Oct 2017, 06:55
Reviewer Update
********** 119. Don't bother - my name is Shane Dorfman, I have asked your call centre operatives 3 times for someone senior to call me without any response. Please ensure no oder is placed, I have no desire to do business any further with you.
SD
Shane D's update17 Oct 2017, 06:55
Reviewer Update
Order*
OnAir TV
OnAir TV's reply17 Oct 2017, 09:56
Official

Good Day Mr. Shane Dorfman

We do apologize for the inconvenience caused to you, Please be advised that in order for us to confirm if there is an order placed, we do require your details, either forward us your mobile number or ID number so we can follow up, Or if you have received and order number that begins with OA that will be fine.

Please forward to us your details on a private reply, the reason for this is that we are able to see the digits.

Kind Regards.

OnAir TV
OnAir TV's reply17 Oct 2017, 13:42
Official

Good Day Mr. Shane Dorfman

Thank you for your details, Please be advised that there is no order on our system placed for you, as you did confirm the same.

Should you have any further queries kindly contact us on - ***

Kind Regard