WITH OUT PREJUDICE ON AIR TERRIBLE SERVICE

A few months back, my partner was approached by On air TV. He wanted wifi for me at home. The lady that was a call agent, misrepresented the device. Instead of wifi we received a device that we already had. We called in emailed between myself and my partner more than 50 times. Each time somone else makes a promise, or your start from the beginning all over again. Then we were informed that they would collect the wrong device. Months went by. Comments like the courier came to collect u were not home. Was a common lie used. As I work from home. No courier came. If I tell you months of mailing calling, no joke. They marked my partner at ITC. Even though we have proof of emails and so should they, calls etc. Then eventually they collected the device. .when we advised them that they have marked my partner. A letter saying the account was closed was emailed. We were informed we must submit the letter to have the flag removed. Seriously they stuff up there admin is of the lowest I have ever witnesses. Till now we have emailed the letter to no avail. On Air. Staff provide the wrong device, they continously come up with stories how they tried to collect the item. 1 I work from home.2 A code will be isued which gives them calling access to the gate. I will know they here because it rings on my phone no matter where I am. So we again sit with unprofessional staff that pass the buck, because the device was taken, but now we have a bad credit rating.