SS
Stephanie S

1 reviews | Active since Aug 2022

22 Aug 2025, 09:31

******* WHO ***** MONEY FROM YOUR ACCOUNT AND THEN GIVE YOU A BAD NAME ON EXPERIAN

**This is a follow up review.So after being debited for 8 months repeatedly, with the exception of 2 random months when my account was not debited, I called in for probably the tenth time and am now being told that it is not possible to stop the debit order. After 8 months of being told that my account will no longer be debited and I can pay on my own???!!!If that was the case why did they not debit my account for the 2 months where no debit went off???They have also affected my credit status negatively as they provided false information to Experian stating that I missed payments. These people are ****s and *******. The best advice I can give anyone is do yourself a favour and do not take anything that they are offering to you. It will be the WORST MISTAKE you ever make.

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Replies (3)
OnAir TV
OnAir TV's reply22 Aug 2025, 11:35
Official
Hi Stephanie 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

SS
Stephanie S's update11 Sept 2025, 00:32
Reviewer Update
It has now been well over a month and still no refund has been issued for the money Onair took from my account, after I had already paid it. They ignore emails regarding the matter and are honestly just the worst company to deal with as customer service is non existant. The only thing they are good at is taking money out of your account after you have already paid them what you owe. They are ABSOLUTELY PATHETIC.
OnAir TV
OnAir TV's reply13 Nov 2025, 10:19
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.