DB
Deirdre B
1 reviews | Active since Apr 2019
28 Jul 2025, 12:16
Waiting for the support team to contact me.
I received an automated response from OnAir on Thursday 24th July 202,5 which said the following:
Dear Deirdre Outram,
We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).
To view the status of the ticket or add comments, please visit https://ignitiongrouphelpdesk.freshdesk.com/helpdesk/tickets/***
Thank you for your patience.
Sincerely, Ignition Support Team
I await patiently for a positive response so this issue can be finally resolved.
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
29 Jul 2025, 12:09Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
OnAir TV's reply29 Jul 2025, 12:09
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
DB
Deirdre B's updateReviewer Update
30 Jul 2025, 17:02I was contacted this afternoon, 30th July 2025, by the support team and was asked what I would like to do to resolve the issue. My reply was to cancel the contract and collect the Stream device, which they agreed to do. Hopefully, this is the end, and no one else gets caught.
DB
Deirdre B's update30 Jul 2025, 17:02
Reviewer Update
I was contacted this afternoon, 30th July 2025, by the support team and was asked what I would like to do to resolve the issue. My reply was to cancel the contract and collect the Stream device, which they agreed to do. Hopefully, this is the end, and no one else gets caught.
OnAir TV's replyOfficial
22 Aug 2025, 09:12Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply22 Aug 2025, 09:12
Official
Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team