1 reviews | Active since Feb 2017
VERY UNJUST TREATMENT
<p>ON THE 27TH OF FEBRUARY 2017 A LADY BY THE NAME OF SHARON GOVENDER FROM ONAIR TV CALLED ME SAYING MY DECODER IS OUTDATED AND IT CAN BE REPLACED BY HER COMPANY FOR R99.00 A MONTH FOR 24 MONTHS.</p> <p>I ASKED LOTS OF QUESTIONS CONCERNING THE DOULBLE VIEW THAT I HAVE FROM THE DECODER AND SHE SAID NOTHING WILL CHANGE. SHE FURTHER SAID THE HD DECODER THAT I HAVE IN THE LEAVING ROOM WILL NOT BE TOUCHED , ONLY THE OLD ONE IN THE ROOM WILL BE REPLACED AND THE VIEW WILL NOT CHANGE. SHE EVEN GAVE ME THER STAFF NUMBER AS PROOF THAT I SHOULD FOLLOW UP IF ANYTHING DOES NOT GO THE WAY WE DISCUSSED.</p> <p>I AGREED AND I SINGED UP, SHE TOLD ME THAT THE REPLACEMENT DECODER WILL BE SENT TO ME SHORTLY AND I WILL BE ADVISED OF THE PREFERED INSTALLER AND THE INSTALLATION WILL BE FREE AND I SHOULD GIVE THE OLD DECODER TO THE INSATALLER AFTER INSTALLATION.</p> <p>THE PACKAGE WAS SENT TO ME AT WORK AND I CALLED ONAIR AS THEY HAD SAID I SHOULD CALL WHEN I RECEIVE THE PACKAGE SO THAT THEY CAN GIVE ME THE NAMES OF THE INSTALLERS AROUND ME SO THAT I CALL FOR FREE INSTALLATION.</p> <p>I CALLED AND WAS GIVEN THE THREE COMPANIES TO CHOOSE FROM.</p> <p>THE INSTALLER I CALLED WAS FROM SATELITE SHOW AND HIS NAME IS SHAFIEK.</p> <p>HE COULD NOT COME ON THE DAY I CALLED HIM BUT HE CALLED ME ON THE 27TH OF MARCH TO FIND OUT IF HE COULD COME.</p> <p>MY SON WAS AT HOME SO I SAAID HE CAN GO AHEAD.</p> <p>WHEN I GOT HOME THAT DAY I FOUND OUT THAT THE VIEW HAD CHANGED TO VIEWING ONE CHANNEL IN TWO ROOMS AND I HAD DUAL VIEW. WHEN I CALLED HIM HIS EXPLANATION WAS THAT ONAIR DID NOT PROVIDE THE DECODER FOR THE DUAL VIEW.</p> <p>I CALLED THEM ON THE 28TH OF MARCH 2017 AND SPOKE TO A LADY CALLED MICHELLE. I EXPLLAINED TO HER WHAT HAPPENED AND SHE SAID SHE WILL FOLLOW UP.</p> <p>I ASKED TO TO TALK TO THE LADY WHO SOLD ME THE DECODER(SHARON GOVENDER) AND SHE SAID SHE IS IN DURBAN.</p> <p>NOTHING WAS DONE AND I HAVE BEEN PHONING AND DIFFERENT PEOPLE ANSWERING AND TELLING ME THAT THEY WILL ESCALATE THE QUERY OR SAYING THEY ARE OFF LINE OR TELLING ME THAT SOMEBODY SHOULD HAVE PHONED ME LONG TIME AGO OR I WILL BE CALLED BACK BUT NOTHING HAS HAPPENED.</p> <p>THIS MORNING WHEN I CALLED A LADY BY THE NAME OF CHRISTINA SAID THEY ARE OFF LINE , I WILL BE CALLED BACK. I TOLD HER THAT I HAVE HEARD THOSE PROMISES BUT HAVE NOT RECEIVE ANY CALL BACK YET.</p> <p>THEY ARE TAKING THE MONEY EVERY MONTH BUT THEY HAVE NOT ATTENDED TO MY QUERY YET.</p> <p>I HAD TOLD THE ONE PERSON THAT ANSWERED THE PHONE THAT I WOULD RATHER HAVE MY OLD DECODER BACK IF THE ARE NOT WILLING TO CORRECT THE MISTAKE DONE.</p> <p>I KINDLY REQUEST YOU TO PLEASE HELP ME WITH THIS .</p> <p> </p> <p> </p>
Good Day
We do apologize for the inconvenience caused to you.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
Good Day
We do apologize for the inconvenience caused to you.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
ONAIR HAS NOT CONTACTED ME DESPITE THE FACT THAT THEY APOLOGIZED AND PROMISED TO CONTACT AND ASSIST ME.
THEY ARE NOW UNDERMINING ME OR MAYBE THEY FEEL THEY HAVE ALL THE POWER TO MAKE BUSINESS OUT OF UNSATISFIED CUSTOMERS.
KINDLY ASSIST PLEASE.
ONAIR HAS NOT CONTACTED ME DESPITE THE FACT THAT THEY APOLOGIZED AND PROMISED TO CONTACT AND ASSIST ME.
THEY ARE NOW UNDERMINING ME OR MAYBE THEY FEEL THEY HAVE ALL THE POWER TO MAKE BUSINESS OUT OF UNSATISFIED CUSTOMERS.
KINDLY ASSIST PLEASE.
Onair contacted me saying they are investigating as the installer, Shafiek from satellite show is denying that he did the job in my house. I do not believe them because they gave me the numbers for the installer mention above. The one number for this company is ********** 241 and ********** 250 that is the one Shafiek answered on and came to to the job. Onair cannot now say they are investigating for such a long time, it is obvious that now I am being undermined and taken for granted. I do not know if they want me now to go to the ombudsman, surely if they were sincere about the apology of the 31/05/2017 they would have sorted this out by now. It is also obvious to me that they get pleasure from taking money from their unsatisfied customers, well, I cannot help that but go a step further. Kindly help, please as this is very frustrating. I had told them to bring my decoder back if they cannot do the right thing.
Onair contacted me saying they are investigating as the installer, Shafiek from satellite show is denying that he did the job in my house. I do not believe them because they gave me the numbers for the installer mention above. The one number for this company is ********** 241 and ********** 250 that is the one Shafiek answered on and came to to the job. Onair cannot now say they are investigating for such a long time, it is obvious that now I am being undermined and taken for granted. I do not know if they want me now to go to the ombudsman, surely if they were sincere about the apology of the 31/05/2017 they would have sorted this out by now. It is also obvious to me that they get pleasure from taking money from their unsatisfied customers, well, I cannot help that but go a step further. Kindly help, please as this is very frustrating. I had told them to bring my decoder back if they cannot do the right thing.
Onair is undermining my intelligence, on the 30th of June a lady by the name of Danielle called me and after a long discussion she said she has taken over the dealing with my query and no one is going to call me anymore but her. She said she is going to listen to the tape and get back to me.She said it will take some time but now it is August already and she has not come back to me yet.
A person committed to solving a query of an unhappy customer would not take such a long time to sort the query out unless the customer is very much undermined.
On the 3rd of July Christina from Onair still called me, claiming that there is confusion with the information she has about my query. If Danielle meant what she said on the 30th of June why then did Christina call me on the 3rd of July? To me it is because my integrity is so undermined and that the company does not care about their customers as long as they take money from them.
Kindly follow up please.
Onair is undermining my intelligence, on the 30th of June a lady by the name of Danielle called me and after a long discussion she said she has taken over the dealing with my query and no one is going to call me anymore but her. She said she is going to listen to the tape and get back to me.She said it will take some time but now it is August already and she has not come back to me yet.
A person committed to solving a query of an unhappy customer would not take such a long time to sort the query out unless the customer is very much undermined.
On the 3rd of July Christina from Onair still called me, claiming that there is confusion with the information she has about my query. If Danielle meant what she said on the 30th of June why then did Christina call me on the 3rd of July? To me it is because my integrity is so undermined and that the company does not care about their customers as long as they take money from them.
Kindly follow up please.
Yesterday, the 10th Onair called late in the afternoon still asking what is the real problem despite all the communication i have had with them especially Danielle who had promised she will come back to me after listening to the tape.
The lady that called yesterday said Danielle did not do anything according to what she sees on the system. I do not have words anymore, it is obvious to me that i am dealing with people who do not have truth in them.
They apologized on the 31st of May 2017, it is now August and they are still pushing me from pillar to post knowing very well that the do not care or concerned about down grading me from 3 TV views to 2 and still taking my money for it and also knowing very well that i am totally against it.
I asked the lady yesterday if Danielle is at work and she said "yes" and i asked her to tell her to give me a call. She never did., obviously displaying arrogance and not caring attitude.
Seeing that they do not want to sort their incompetence out i demand my decoder and i will have no dealings with thaem after that .
Kindly help please.
Yesterday, the 10th Onair called late in the afternoon still asking what is the real problem despite all the communication i have had with them especially Danielle who had promised she will come back to me after listening to the tape.
The lady that called yesterday said Danielle did not do anything according to what she sees on the system. I do not have words anymore, it is obvious to me that i am dealing with people who do not have truth in them.
They apologized on the 31st of May 2017, it is now August and they are still pushing me from pillar to post knowing very well that the do not care or concerned about down grading me from 3 TV views to 2 and still taking my money for it and also knowing very well that i am totally against it.
I asked the lady yesterday if Danielle is at work and she said "yes" and i asked her to tell her to give me a call. She never did., obviously displaying arrogance and not caring attitude.
Seeing that they do not want to sort their incompetence out i demand my decoder and i will have no dealings with thaem after that .
Kindly help please.