Very disappointed customer

I had an OnAir consultant call me towards month end July selling me a dstv explora, I explained to her that I already have a new explora decoder which is a few months old she continued to say the one I have will stop working, hence they are calling all dstv customers for the new one, I then agreed only to receive the same decoder I have at home, she asked when I would like my debit order to be.

I told her on the 1st of every month, because it's the same day my dstv debit order goes off, the agreed date for the debit order was for the 1st of September, but I was surprised to see the debit order going off 1st of August, 2 days later another debit order goes off.

When I called their offices I was told I would have to pay R400 for them to fetch the decoder and cancel the services, I immediately paid the R400, sent the proof of payment for them to fetch their decoder because already it's causing an inconvenience for me taking my money.

Finally today I got to talk to Shantal Vahed who assisted me with my 1 refund and gave me a reference number to follow up on my refund after 7-14 days as that's the time the refund would clear. Thank you Shantal, atleast now I have hope that I will get my refund