Very disapointed with this Company.

I have been having a contract with OnAir TV after I was called by an agent and told at the time that they were phasing out the old decoders mind you i was on the HD decoder, OK I didnt have a problem upgrading to the Explora which was delivered now fast forwad a few months later, they didn't debit my account for two months then I called to ask as I was concerned because they were added on my credit score as I didn't want my credit score to be affected, I was told there was a problem with their banking things which had nothing to do with me because I was paying without any problems. I was then Adviced by the call Centre agent to deposit the money which I did, now today I check my credit score and it's down by 25 points due to the none payment of OnAir. I feel that this is unfair as I have paid on my behalf and the none payment was not my fault. I'm very displeased with this company and just want to pay my debt fully and no longer engage with this company ever again.