Useless OnAirTV
Absolutely useless. Would think they would be able to inform DSTV that you have purchased the useless Ultra Decoder so that DSTV is able to link it onto your account etc. Nope! Clearly not able to. And DSTV pulls all stops out to ensure you can use and view....OnAir just throws a spanner in the works. Cancelled the stupid thing and wouldn't recommend anyone getting it.
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
23 May 2024, 12:39Good Day Isabella
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you soon.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you soon.
Kind Regards,
OnAir TV Team
OnAir TV's reply23 May 2024, 12:39
Official
Good Day Isabella
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you soon.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you soon.
Kind Regards,
OnAir TV Team
's updateReviewer Update
23 May 2024, 15:23Your customer care isn't the problem. It's the fact that you sell poor quality products and expect the clients to run around to attempt to fix it.
You can't sell DSTV products and then NOT notify DSTV that their client has purchased from you.
Main issue is that the stupid decoder can't even be picked up by DSTV on the system - either the product is faulty or you missed something with selling it.
You can't sell DSTV products and then NOT notify DSTV that their client has purchased from you.
Main issue is that the stupid decoder can't even be picked up by DSTV on the system - either the product is faulty or you missed something with selling it.
's update23 May 2024, 15:23
Reviewer Update
Your customer care isn't the problem. It's the fact that you sell poor quality products and expect the clients to run around to attempt to fix it.
You can't sell DSTV products and then NOT notify DSTV that their client has purchased from you.
Main issue is that the stupid decoder can't even be picked up by DSTV on the system - either the product is faulty or you missed something with selling it.
You can't sell DSTV products and then NOT notify DSTV that their client has purchased from you.
Main issue is that the stupid decoder can't even be picked up by DSTV on the system - either the product is faulty or you missed something with selling it.
OnAir TV's replyOfficial
23 May 2024, 16:35Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, this will be looked into.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply23 May 2024, 16:35
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, this will be looked into.
We will be in contact soonest.
We will be in contact soonest.