Useless Company - Stay away!!!!

I am totally speechless at the service and incompetence of your company and staff. I agreed to one of your deals a year ago believing that you were a reputable company, but alas this is where my troubles started..

From day one the installation of the equipment has been an issue, I tried contacting the installer without any success and finally reported it to your call centre when they contacted me. I was promised that your customer service division would be in contact but am still waiting. Every month I get a call from On air wanting to enquire as to why I refuse to make payment. I am not paying for a service I do not have!!!!! I have told you numerous times to come and collect your devices as I do not want to deal with your incompetence... And now you send me a lawyers letter???? Well let me just explain, I too have lawyers... ON AIR has been in breach of contract from day one... furthermore who's paying for the installation team that has to come fix what you messed up???????

On Air's management hasn't got the guts to phone the clients they've annoyed, they leave it to staff that have no clue. Maybe a course in customer service is in order for management.

T Freer