Useless Business With Poor Service

I have never seen a useless business like On-Air. I have been paying the account i have with On-Air for almost 3 year now and recently i went to their website to check their contact details and i reached their sales department and requested my statement of account and they told me i need to call or send a whatsapp message to their billing department and when i asked them to transfer me to the billing department i was told that they are unable to transfer my call and need to make a direct call.

I decided to send a whatsapp message on their platform and i did not get feedback and the following day on 02nd Jun 23 i sent another massage and got an automated response to say "Unfortunately we are closed. An agent will be in contact during business hours." Around 10:34AM i sent another message on their platform and i did not received anything and kept on sending message but to date i have not received anything. Why a business has to creat platforms that are not attended to? This is a poor service and useless business i have come accross. Please note that if my query is not attended to i am going to stop the debit order from my account as this is strange for a company to fail to send you a mere statement.