1 reviews | Active since May 2024
Useless and pathetic company OnAir TV
Posting on behalf of someone.
I would like to formally raise my frustration with On Air, the supplier of DSTV decoders.
I paid off my decoder over a 2-year period. Despite this, On Air continues to attempt a debit order from my account. I have been struggling with this issue since September 2024.
Each time I log a ticket, I receive a response from the same person — Padmani Kandhan — with the same generic message and the spelling isn't even correct:
"Good Day ********** Thank you for your enquiry. We would like to apologise for the delayed response. Kindly be advised that the account referenced **-********-* is Paid Up. Kind Regards On Air TV Billing"
No proof has ever been provided that the debit order was successfully stopped.
This company seems more like a ****. As I read through hellopeter most of the complaints is this company refusing to cancel debit orders even after decoders have been paid off and that amounts to theft.
They better fix this issue ASAP otherwise I will have to contact the ombudsman.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
I've been trying to call on this number *** and it does not make a difference which option is being pressed al you get is the extreme loud song in your ears and a voice saying something to the line of sorry for the wait. We are doing our best to take the call.
I waited on all 4 option for 6min+ and no answer.
Pathetic!!!!
I've been trying to call on this number *** and it does not make a difference which option is being pressed al you get is the extreme loud song in your ears and a voice saying something to the line of sorry for the wait. We are doing our best to take the call.
I waited on all 4 option for 6min+ and no answer.
Pathetic!!!!
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
Useless and pathetic.
Think it is time to take them to the ombudsman and make a case at the police station as well.
Useless and pathetic.
Think it is time to take them to the ombudsman and make a case at the police station as well.
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team