URGENT COMPLAINT: ACCOUNT NOT CLOSED, WRONGFUL DEBIT, AND INCORRECT CREDIT BUREAU REPORTING

I previously requested the closure of my account, as my contract ended in September 2025 and the account was fully settled. Despite this, it still reflects as active on your system, and to make matters worse, I was wrongfully debited in October 2025.

What’s even more frustrating is that, despite numerous emails and phone calls, the incorrect information submitted to the credit bureau — falsely indicating that I’ve missed payments — has still not been corrected. This is completely unacceptable. I have always met all my payment obligations on time via debit order and have never defaulted on any payments.

Your ongoing failure to address and correct this matter is now seriously damaging my credit score, and I am beyond disappointed with the lack of accountability and urgency shown. I expect this issue to be resolved immediately, and for written confirmation once the necessary corrections have been made.