sS
smsiza S
1 reviews | Active since May 2017
13 Jun 2024, 13:08
Unsatisfactory Service Experience with On-Air TV: Seeking Refund and Cancellation
After writing to Hello Peter, the On-Air TV service department called me and promised to investigate the matter. After a week, customer service called again and said they had realised their mistake and would refund the money debited from my account without my consent. To my shock, I received a bank SMS earlier this month showing that On-Air TV had debited my account again. I am fed up with this company!!!
Can they please send me the cancellation letter and refund the money debited from my account!!!
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Replies (2)
OnAir TV's replyOfficial
13 Jun 2024, 13:19Good Day Solomon
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply13 Jun 2024, 13:19
Official
Good Day Solomon
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
sS
smsiza S's updateReviewer Update
13 Jun 2024, 13:36Thank you, Kashnee, for resolving my complaint. I confirm that I have received the paid-up letter and was promised that the refund process will be initiated.
sS
smsiza S's update13 Jun 2024, 13:36
Reviewer Update
Thank you, Kashnee, for resolving my complaint. I confirm that I have received the paid-up letter and was promised that the refund process will be initiated.