Unresolved Cancellation, Unfair Billing & Credit Bureau Listing – OnAir TV

My partner initially signed up for a subscription with OnAir TV a few years ago and later requested for the service to be cancelled. Despite this, the subscription was never terminated on their system, and billing continued ********ly. We made several attempts to resolve this matter: We contacted OnAir TV to cancel the service We requested that they arrange collection of their device We asked for call recordings as proof of our cancellation requests To date, none of these have been actioned. Instead of resolving the issue, the account continued to accumulate charges, which has now resulted in a credit bureau listing against my partner’s name, completely unfair and unacceptable given that cancellation was requested. What is even more frustrating is that every time we try to resolve this, we are passed from one consultant to another with no accountability or resolution. There is a clear lack of internal communication and customer care. This situation reflects: Poor service delivery Failure to action cancellation requests Negligence in handling customer accounts Unjustified damage to a consumer’s credit profile