unreliabe don't take responsibility,poor communica

ON-AIR APOLOGISED A LOT OF TIMES NOW AND ADMITTED THAT THE PROBLEM WAS ON THEIR SIDE.. ... AND THAT'S THAT... AND I GOT TO PHONE CALLS TO APOLOGISE ON THE SAME DAY WITH THE SAME MESSAGE AS THE LAST THREE WEEKS... namely:\this matter has been sent through to higher"..what ever. I ALSO asked last week Monday that a manager must phone me so that we can resolve this matter. 7 days gone by... still no phone call from any manager... SINCE WHEN CAN THE PUBLIC NOT SPEAK TO A MANAGER DIRECTLY?? THAT IS ****! 4 WEEKS LATER and I AM STILL where I was...now its 4 weeks with this problem.. NO SOLUTION has yet been given from their side and nothing has been done thus far to resolve the problem. I guess the next step is to consult the consumer authorities? I DON'T WANT TO HEAR ANY MORE APOLOGIES... I WANT THE MATTER RESOLVED BUT THEY DON'T RESOLVE IT."""