UNINSTALL THE DISH

Beginning of March this year a sales lady called me from ON Air selling me the latest Decoder and Dish package as my one is old and might stop working overcome .I politely told her ,I HAVE BEEN REFUSING TO TAKE UP AN OFFER FOR THE PAST YEAR OR SO BECAUSE IM PLANNING TO RELOCATE TO GAUTENG AND I CANT BE MOVING AROUND WITH THE DISH ITS TOO BIG AND IT MIGHT GET DAMAGED .

She then rep**** with assurance ,that’s not a problem at all.She suggested I sign up the offer ,this is what she will do in the interim...she will only release the Decoder for installation and keep the dish in their storage to be installed later however it will only be kept for a year being March 2022.I must just call in with a new address wherever in South Africa ,they will then come for the second installation of a Dish.I then agreed to sign up on an offer as I thought that’s actually considerate of them.Must emphasise I Kept asking if she’s one percent sure ?

Weeks later Decoder was delivered at my work address.A day later after delivery the same lady called asking if I received the decoder and wanting to confirm the address.

While in the interim I received two different calls from guys at installation.To my understanding they were coming to install the DECODER ONLY as per an initially agreement with the sales lady .I then confirmed my address and told them my daughter is home they go and install.I didn’t ask the guys any questions as there was an agreement in place.I came home that evening to my suprise they INSTALLED EVERYTHING (Decoder and Dish).

I was furious,I called the Call Center the following day ,I have lost count of the people I spoke to ,frustrated part was that I had to explain to everyone.I asked all of them to go listen to the recorded phone calls to date I haven’t received any feedback.

As I am typing this message the owner is selling the property (it’s on the market as it stands ),I’m relocating to another place .Exactly what was one of my concern .What must I do with the DISH?Pay an instalment for product that I won’t use ?Im really tired of going back and forth with this issue .I m willing to take it as high as possible until is resolved .I will also send dispute for the payment until this issue is resolved .

Portia ***