Unhappy Customer that wants to be refunded

Greetings, I have been debited an amount of R105 for a couple of months now, when called on Air TV to query this amount because my contract with them should have ended in 2020/2022 a consulted advised that my contracted did end during that period but another add on service was created for me which resulted in my account being debited from 2022 up until now. I requested for this debit order to be stopped and for my money to be refunded back to me for the period of when this add on service was created because I did not ask for this service. I was given a ref number: ***, this was weeks ago. Yesterday my account was then debited again R105. I have called today to follow up on why my account is still being debited and what the status is of my full refund. I am being transferred from one department to the next and I am still on the line waiting for the next consultant to try and assist me. I am therefore coming on this platform so that someone can please take my complaint serious and assist me with immediate affect.