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I signed up for the new dstv explora ultra in December 2021. When signing up I asked the agent several times as to whether the package included you Tube and Netflix. The Call Centre agent said that I had access to Netflix, showmax and YouTube. With an understanding of my previous decoder with dstv my showmax was included so I understood that Netflix was included with this decoder. It was never said that I needed to pay extra for these services. At the end of December when I received my bill I immediately phoned on air to ask why I have been charged a subscription fee plus the decoder fee. They told me I was out of my cancellation period and would need to pay a cancellation cost in order to get out of my subscription. I escalated the matter several times as I believe that I was not sold what I asked for. This has culminated in several call centre discussions which says that their recording is compliant. I wish to sit in a meeting with an on-air manager and the recording in order to sort this matter out but keep getting told I can listen to the recording on my own if I wish to. My query is not with myself my query is with on-air. Therefore I want to be contacted by a manager not a call centre agent I want a face-to-face meeting to sort this out and I want a hard copy of my telephonic interaction