RP
Reuben P

1 reviews | Active since Jan 2013

30 Jun 2021, 20:39

********* Conduct from a very Desperate Company

Despite paying the ******* cancellation fee of R350 OnAirTv debits my bank account R179.00. They gladly took my cancelation fee, sent a courier company with absolutely no documentation to fetch the decoder without giving me a copy of the cancellation and now they want to enrich themselves by debited my bank account. Shame poor company must be very desperate for business. After cancelling the purchase, their consultants repeatedly calls me offering a new contract. DSTV needs to relook at how they select a company like OnAir Tv as a service provider . Such *******s. i have repeatedly via email, whatsapp and phone requested further information and requested they pick up their decoder but it falls on deaf ears.

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Replies (1)
OnAir TV
OnAir TV's reply01 Jul 2021, 11:36
Official
Good Day Dear customer, 

We sincerely apologize for any inconvenience that has been caused. 

We have escalated your details to our Billing department and they will be in contact with you shortly!

Thank you for your patience

Kind Regards, 
OnAir Team