BK
Bantu K

1 reviews | Active since Mar 2024

26 Mar 2024, 15:42

********* underhand tactics to attempt to enforce a non-existent contract

I telephonically entered into a contract with Onair TV per Order No.OA-***4-1.The terms were that On-Air Tv would provide me with an Dstv Explora Ultra in return for a payment of a premium. The Explora was delivered in January 2024.Upon perusal of the documents and an extensive enquiries I discovered that I had been misled in entering into the contract. I lodged a complaint with On-Air and after it's investigation it was confirmed that there was a misrepresentation of fact by the agent of On-Air. On18 January 2024 the contract was cancelled by mutual agreement and I was provided with a reference number. There was an undertaking by them to arrange courier to collect the decoder within 10 working days.Days elapsed and the decoder not being collected. I then started calling On-Air asking that the decoder be collected. I had by that time cancelled the debit order with my bank. I started receiving sms reminding me to have sufficient funds for the instalment to be deducted. On realising that there was no debit order in place I received threatening sms to say my credit worthiness would be affected. I never stopped contacting them and every time the blame would be put on SkyNet, a courier company. To date I have made 8 phone calls,1 email,1sms to On Air reminding them to collect their decoder.The response would, at times, be that SkyNet came to my home and I was not there.I can say all that are untruths as I have never been contacted by this courier company. I have the dates and the names of the agents I spoke with. The last call I received was on Saturday 23rd March informing me that my account was in arrears. This is highly ********* and ******** conduct on the part of On-Air seeking to enforce an invalid contract. The Explora Ultra is still not collected. There was also an article published in The Daily Dispatch about On-Air around January.

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Replies (1)
OnAir TV
OnAir TV's reply26 Mar 2024, 15:50
Official
Good Day Bantu

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team