UNAUTHORIZED VALUE ADDED SERVICES DEBITS

This stupid people on more than several occasions told them I don't need Value Added Services to my contract but my plea fell on deaf ears as they continued to make debits on my account totalling more than R300, When I query they refer me to their Support Department, when I contact their Support Department, they refer me to their Billing Department, then their Billing Department refer me back to Support Department , they toss me around like a tennis ball yet they fail to resolve my query and continued to make unauthorized debits on my account. They are committing theft actually and I want to involve Police to assist me in handling my query for good. I hate this Onairtv with passion and I dont advise anyone out there to do business with them, they are all stupids at Onairtv, I really hate them with all of my heart,