Unauthorized Insurance debit orders
On Air is still debiting my bank account although they apologized and confirmed that my money will be paid back. It seems as if they will show that they can take money from clients and that this small amounts will not go to court. They just through a deaf ear and keep on ignoring the pleads to pay me back my money. I insist to talk to the MD, but they just ignore this requests as well.
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Replies (4)
OnAir TV's replyOfficial
11 Aug 2023, 17:06Good Day Louis ,
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply11 Aug 2023, 17:06
Official
Good Day Louis ,
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
's updateReviewer Update
11 Aug 2023, 19:18You escalate it to your customer care and billing departments, but they are useless. It is more that 3 months with continuous correspondence without any reaction. It seems you just show me a m... finger and don't have any intention to resolve this problem. Either not properly trained either useless, I would say.
's update11 Aug 2023, 19:18
Reviewer Update
You escalate it to your customer care and billing departments, but they are useless. It is more that 3 months with continuous correspondence without any reaction. It seems you just show me a m... finger and don't have any intention to resolve this problem. Either not properly trained either useless, I would say.
's updateReviewer Update
11 Aug 2023, 19:20Hopefully someone awake sometime soon and resolve the problem.
's update11 Aug 2023, 19:20
Reviewer Update
Hopefully someone awake sometime soon and resolve the problem.
OnAir TV's replyOfficial
12 Aug 2023, 09:36Good Day Louis
Thank you for bringing this to our attention, our apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
OnAir TV Team
Thank you for bringing this to our attention, our apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
OnAir TV Team
OnAir TV's reply12 Aug 2023, 09:36
Official
Good Day Louis
Thank you for bringing this to our attention, our apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
OnAir TV Team
Thank you for bringing this to our attention, our apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
OnAir TV Team