YB
Yvonne B
1 reviews | Active since May 2025
27 May 2025, 15:16
Unauthorized DEBITS
On Air debited my account twice in May 2024 for the amount of R105.00. I sent them an email regarding the issue, and this was their response:
"Please note that the below was a Rescue Box for R89, later increased to R105.00. It has been successfully cancelled. As stated, we were not aware of the membership. Kindly see the information below: Rescue Box OA @ R89 — R105.00 — Activation: Cancelled."Rescue Box has debited my account without my permission. I sent a follow-up email regarding this issue but have not received any response. Please advise on the next steps or assist in resolving this matter. These are the amounts that were deducted from my account. Please reverse the R89 & R105.
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
27 May 2025, 17:11Hi Yvonne
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply27 May 2025, 17:11
Official
Hi Yvonne
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
YB
Yvonne B's updateReviewer Update
30 May 2025, 08:47 Good Morning, I received an email on 28 May 2025 advising that my query had been referred to the Quality Assurance team for further assistance and that they would get back to me. However, I have not received any feedback to date.
Could you please provide an update on the status of my query? Kind regards,
Could you please provide an update on the status of my query? Kind regards,
YB
Yvonne B's update30 May 2025, 08:47
Reviewer Update
Good Morning, I received an email on 28 May 2025 advising that my query had been referred to the Quality Assurance team for further assistance and that they would get back to me. However, I have not received any feedback to date.
Could you please provide an update on the status of my query? Kind regards,
Could you please provide an update on the status of my query? Kind regards,
YB
Yvonne B's updateReviewer Update
30 May 2025, 10:57This is an email that I received on 12/01/2024, unless I do not understand English.
I need to understand why you charging me for a service that is suppose to be free.
I am told to wait for 7 to 14 working days for my query to be resolved.
Hey YVONNE, With your new OnAir decoder you also get 2 years IT Support from RescueBox FREE! Your IT troubles are officially over with our 24/7, unlimited support for you and the whole family. We bet you can't wait to start enjoying your favourite shows on DStv. But, sometimes, setting up Wi-Fi and streaming on your new decoder can be a bit tricky - fear not! Our support heroes have got you covered - laptops, computers, mobiles, wearables, smart home devices and so much more. Simply call our I.T. support desk on ***
I need to understand why you charging me for a service that is suppose to be free.
I am told to wait for 7 to 14 working days for my query to be resolved.
Hey YVONNE, With your new OnAir decoder you also get 2 years IT Support from RescueBox FREE! Your IT troubles are officially over with our 24/7, unlimited support for you and the whole family. We bet you can't wait to start enjoying your favourite shows on DStv. But, sometimes, setting up Wi-Fi and streaming on your new decoder can be a bit tricky - fear not! Our support heroes have got you covered - laptops, computers, mobiles, wearables, smart home devices and so much more. Simply call our I.T. support desk on ***
YB
Yvonne B's update30 May 2025, 10:57
Reviewer Update
This is an email that I received on 12/01/2024, unless I do not understand English.
I need to understand why you charging me for a service that is suppose to be free.
I am told to wait for 7 to 14 working days for my query to be resolved.
Hey YVONNE, With your new OnAir decoder you also get 2 years IT Support from RescueBox FREE! Your IT troubles are officially over with our 24/7, unlimited support for you and the whole family. We bet you can't wait to start enjoying your favourite shows on DStv. But, sometimes, setting up Wi-Fi and streaming on your new decoder can be a bit tricky - fear not! Our support heroes have got you covered - laptops, computers, mobiles, wearables, smart home devices and so much more. Simply call our I.T. support desk on ***
I need to understand why you charging me for a service that is suppose to be free.
I am told to wait for 7 to 14 working days for my query to be resolved.
Hey YVONNE, With your new OnAir decoder you also get 2 years IT Support from RescueBox FREE! Your IT troubles are officially over with our 24/7, unlimited support for you and the whole family. We bet you can't wait to start enjoying your favourite shows on DStv. But, sometimes, setting up Wi-Fi and streaming on your new decoder can be a bit tricky - fear not! Our support heroes have got you covered - laptops, computers, mobiles, wearables, smart home devices and so much more. Simply call our I.T. support desk on ***
OnAir TV's replyOfficial
30 May 2025, 13:15Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
OnAir TV's reply30 May 2025, 13:15
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.