Unauthorized debit orders emails sent no feedback recieved numerous called made and empty promises are made by Shaval who is a Manager.

I bought a explora Ultra decoder from On Air the contract has been paid up March 2023 I'm still been debited I called the 05th of June spoke to Kumashree who assured me that I will recieve and sms once the debit order is cancelled and the matter has been escalated, I called on the 09th of June spoke to Kumashree again and was assured the confirmation will be sent and nothing was sent, I spoke to Shantell on the 09th of July qho said that Kumashree eslated the matter to the cancelations team. I then called the cancelations team no answer. I then called the accounts on the 7th of July 2023 spoke to Nandipha at customer care who advised I should visit my nerest Bank to stop and reverse the debit order I told her that it would negativity affect my credit record she then sent me an email acknowledging my call. I called today the 11th of July spoke to Omar who had myself and another customer on the line and hung up on me i was then on the line with Phumzile I asked her if I can please speak to her manager Shaval who said she will assist and I can sent an email to ***. I sent the email to date no feedback was received no email no call yet my account is being debited for insurance I already have with Multi choice.