M
Maite
1 reviews | Active since Mar 2023
25 Jun 2025, 21:18
Unauthorized debit orders
This company is debiting my account even after my contract ended. They even managed to *******ly give me another account which I didn't agree to. I dnt even know the product I am paying for. A lady called me in May to say my contract is ending end of MAy but the explora i ammuaing isnoutdated and she has a new one at cheaper price. I clearly told hher NO Thank you. Later that day I received debicheck authorisation which i declined. It came again the next day instill declined. However they managed to debit my account for a new contract and the ended.contract. Their contact number is unavailable. WhatsApp number is only for new upgrades no option for cancelation of contract.
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
26 Jun 2025, 15:56Good Day Maite
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply26 Jun 2025, 15:56
Official
Good Day Maite
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
M
Maite's updateReviewer Update
27 Jun 2025, 12:33The company has reached out to me as promised, I have a reference number for the cancelation of a new product that I never agreed to, and a debit order cancelation of the explora that I took 2 years back since the contract has ended In May 2025, and a message for refund has been logged as per the consultant who was helping me. She said I should look out for a message of confirmation of cancelation next week. I am just hoping that things will materialize as promised.
M
Maite's update27 Jun 2025, 12:33
Reviewer Update
The company has reached out to me as promised, I have a reference number for the cancelation of a new product that I never agreed to, and a debit order cancelation of the explora that I took 2 years back since the contract has ended In May 2025, and a message for refund has been logged as per the consultant who was helping me. She said I should look out for a message of confirmation of cancelation next week. I am just hoping that things will materialize as promised.
OnAir TV's replyOfficial
28 Jun 2025, 10:52Hi Malte
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply28 Jun 2025, 10:52
Official
Hi Malte
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team